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Head Office Address
Lahore: PK-149 L-Block Model Town New York: US-224 Crown Ave, Floral Park
Email Address
contact@apifani.com
Telephone
PK: +92-339-2033322 US: +1-347-277-4871
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SUPPORT METHODOLOGY
APIFANI SUPPORT METHODOLOGY
Dedicated service desk staffed by trained level one support engineers available 24/7. Focused onsite technical engineering support to optimize customer operations. Reactive onsite/remote support with trackable service IDs, prioritized and managed by experts per SLA terms. Multi-tier escalation paths from L1 to L3 support with guaranteed response times
Service desk
Dedicated service desk staffed by trained level one support engineers is available
Focused Technical Engineering Support
APIFANI provides onsite support engineering support as needed to drive and optimize the customers operations
Reactive Onsite and Remote Support
Reactive Operation and Services provided by receiving supports requests from the clients via email or chat or voice. Trackable and unique service Ids are generated, prioritized and managed by expert and trained staff available as per the support level agreements.
Escalations
APIFANI provides escalations as per the agreed upon SLAs leading from First level support to second and subsequently to third level support.